[Susanna Helmle]

Hi!

I actually found the autoplay and sound problem. Appearance, customize, header media:

— Autoplay only works when enable sound option is turned off.–

Is it really so, that I can only have autoplay when no sound on the video?

[Susanna Helmle]

Hi! Now finally, uploaded the two plugins after each other and got it working.

Missed the word theme on the instructions, following the force plugin installation and just followed them. My mistake there,sorry!

Now it is working, thanks! But now the header doesn’t start playing automatically when entering the webpage, like it did before? Any help with that?

 

[Susanna Helmle]

Yes, the plugin upload doesn’t work, due to incompatible archive error.

Was given these instructions to correct it.

https://catchthemes.com/news/incompatible-archive-error-in-wordpress-6-4-3/

[Susanna Helmle]

Hi

Thanks for the reply. Did it according to instructions, but it did not work. The force.zip installation works. Then appearance, themes upload doesn’t, says The package can’t be installed. Theme is missing style.css stylesheet.

css are on the zip.file though.

BR

Susanna

[Susanna Helmle]

Hello

I just installed the free Header enhancement plugin earlier today. Went pro, because promised sound, but nothing since.

I have not received any confirmation email, spam and all folders checked. I got the license download on my own account, tried to install it according instructions and it fails on installation with error Incompatible archive.

My free plugin is version 1.7.4. but the Pro download zip.file is version 1.7.2

I issued a ticket, but got no confirmation email about that either.

Pls tell me I didn’t just waste my money on crap?!

BR

Susanna

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