Viewing 4 posts - 1 through 4 (of 4 total)
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  • #5465
    nickF
    Participant

    Hi,

    when I try to connect my token it leaves a message ‘sorry you do not have access’. This is for my personal instagram account connection and I have had no issues having it connected for the past year until noticing it not showing any images recently. So I tried to disconnect the token and re-connect it to see if that would fix it. It did not.

    I then tried to connect via facebook (when prompted to enter instagram log in) and it gave me the same message.

    Now, when I click connect it automatically connects me to an account that is not even mine and that has no images in it in Instagram. There is an ‘_’ difference in the names of these two accounts so it does look like mine but it isn’t.

    I do like the look of the gallery but you should be able to connnect your own Instagram feed otherwise I’ll need to find something else. I’d appreciate a hand re-connecting my proper/official personal account. Better if it is off this forum as you will need my account names and such.

    Thanks!

    #5487
    tikaram
    Keymaster

    @nickf: please post in your site URL where you are facing the issues.

    Regards,
    Tikaram

    #5494
    nickF
    Participant

    Tikaram, thanks for the reply but I’ve moved on to another plug-in with a similar function.

    #5499
    tikaram
    Keymaster

    @nickf: Sorry for the inconvenience caused and let me know if you think of switching back to our plugin. I will help you resolve the issues.

    Regards,
    Tikaram

Viewing 4 posts - 1 through 4 (of 4 total)
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