Viewing 7 posts - 1 through 7 (of 7 total)
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  • #8070
    t_michalenko
    Participant

    Hi there,

    When I go to the Header Enhancement plugin and click on “Settings” as directed to utilize the plugin, it takes me to my homepage but does not bring up HE settings. It takes me to the customization page with no option to select or access the Head Enhancement features, as it shows on the plugins screenshots. Any help for this would be greatly appreciated.

    #8071
    Skandha
    Keymaster

    @t_michalenko: Hello there,
    When you activate the plugin your Header Video will display in mobile devices as well and play sound if the video has sound. So all you have to do is activate the plugin.

    Let me know if you have anymore queries.
    Kind Regards,
    Skandha

    #8072
    t_michalenko
    Participant

    Hi Skandha,

    The plugin has been activated since I installed it but still, the video does not play on mobile devices. My website is truetouch.media.

    #8079
    t_michalenko
    Participant

    I have purchased the pro version and still the same issue is occurring.

    #8082
    Skandha
    Keymaster

    @t_michalenko: Hello there,
    You don’t seem to be using the default Header Media feature of WordPress. The plugin only works for the default Header Video feature. Does your theme have Header Video option under Header Media in the customizer?

    Kind Regards,
    Skandha

    #8085
    t_michalenko
    Participant

    No, it doesn’t. How would I add that feature?

    #8092
    Skandha
    Keymaster

    @t_michalenko: Hello there,
    I am afraid you will need to switch to a theme that support Header Video or ask your theme author to support it.

    Kind Regards,
    Skandha

Viewing 7 posts - 1 through 7 (of 7 total)
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